Contracting Checklist
Expectations
Ch. 9 – Build Trust
Ch. 8 – Redirect Toxic Conversations
Ch. 8 – Control Toxic Emotions
Ch. 7 – Find Common Ground
Ch. 6 – Make Emotional Connections
Ch. 6 – Be a Witness to the Good
Ch. 5 – Ask Better Questions
Ch. 4 – Foster Dialogue
Ch. 3 – Listen
Ch. 3 – Demonstrate Empathy
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