Written by Jim Knight.

Common ground, empathy, kindness, and listening are all ways to build bridges and encourage dialogue, especially dialogue with people who see the world differently than we do. But sometimes we simply need to stop conversations that are racist, sexist, and hateful. This takes courage. In this video I talk about an instructional coach who showed great courage to stop a racist conversation in her school, and I discuss a strategy you can use to find ways to have the courage to stop conversations that must be stopped.


Use these free forms for redirecting toxic conversations and toxic emotions, based on my book, Better Conversations.

Controlling Toxic Emotions – Looking Back

Controlling Toxic Emotions (I of II) – Looking At 

Controlling Toxic Emotions (II of II) – Looking At

Controlling Toxic Emotions – Looking Ahead

Redirecting Toxic Conversations – Looking Back

Redirecting Toxic Conversations – Looking At

Redirecting Toxic Conversations – Looking Ahead




    Can I just say what a relief to discover an individual who truly understands what they’re talking
    about on the internet. You actually realize how to
    bring a problem to light and make it important. A lot more
    people must look at this and understand this side of the story.
    I can’t believe you aren’t more popular since you certainly have the gift.

    • Jim Knight

      Thank you. I’ve got a long way to go as a communicator.

  2. Joellen Killion

    Thank you for encouraging us to be courageous about what matters — ending hatred in all its forms.


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