Managing Challenging Conversations
Hourly Schedule
September 3, 2025
- What makes conversations challenging?
- Factors impacting challenging conversations
- Benchmarking
September 10, 2025
- A continuum of conversations
- Exploring real scenarios
- Demonstration and practice
- Point of reference
- Leader language
September 17, 2025
- Understanding feedback
- Feedback triggers
- Conversations where we do not have the positional power
- Triad practice and feedback
- Benchmarking review and steps to success
