Managing Challenging Conversations
Hourly Schedule
March 11, 2026
- What makes conversations challenging?
- Factors impacting challenging conversations
- Benchmarking
- A Continuum of Conversations
- Exploring real scenarios
- Demonstration and practice
- Point of reference
- Leader language
- Understanding feedback
- Feedback triggers
- Conversations where we do not have the positional power
- Practice and Feedback
- Benchmarking review and steps to success
