Better Conversations
Who It's For
Administrators, Leaders, Coaches
Format
Virtual
Dates/Times
Three, 2-hour sessions
May 1, 8, and 15, 2025
12 - 2:00pm EST
Credit Hours
6 hours
Presenter
ICG Certified Canadian Consultant
Sonja Pullen
Price
$395 USD
Please note that the final charge will be in USD, and the CAD equivalent may vary depending on the exchange rate at the time of payment.
Mastering Challenging Conversations for Effective Leadership
With an emphasis on managing challenging conversations, this course is designed for leaders and managers who want to enhance their confidence, skills, and understanding to engage in these conversations in ways that maintain high expectations alongside constructive relationships.
Success in Managing Challenging Conversations is based on 3 features
- How we listen and respond
- How we lead and manage the conversation
- How we show up in the conversation
Effectively Manage Challenging Workplace Conversations
01
Make Sense of Challenging Conversations
What makes (some) conversations challenging?
What are we managing in these conversations?
What are the different factors that influence these conversations?
02
Exploring Scenarios and Practicing
Where do the more challenging conversations sit on the continuum of conversations in education settings?
How can we better manage challenging conversations?
What are some ‘3rd points’ in conversations and how can they support feedback and understanding?
How does leader language positively impact conversations?
03
Going Deeper
What are the ‘triggers’ that impact how we receive and respond to feedback?
How does positional power influence challenging conversations?
What are the key skills that help us to manage challenging conversations with confidence?
What are some steps for success in managing challenging conversations?
Meet Your Presenter
Sonja Pullen
Canadian Consultant
Join Our May Virtual Workshop
Gain the skills, confidence, and coaching mindset to navigate challenging conversations with clarity and impact
Bring ICG to Your School or District
For teams interested in bringing an Instructional Coaching Group workshop to their school or district for a custom or private session, fill out this request form.
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Raise Awareness, Encourage Responsibility, and Build the Capacity of Others
At the Instructional Coaching Group (ICG), we believe that communication is at the heart of everything educators do. Our schools are only as good as the conversations that take place within them. Unfortunately, not all conversations are easy.
As leaders in the field of coaching in education, we know many of the skills and techniques, and the way of being, associated with coaching can help us to manage these conversations well – what we call ‘bringing a coaching approach’. If we truly want to raise awareness, encourage responsibility and build the capacity of others then a coaching approach to managing challenging conversations is one way to achieve this.
