Listening

Is listening the most important communication strategy for coaches? Maybe. Listening certainly is essential for effective coaching, but it is also essential for almost any meaningful communication. And, when we asked people from nine countries around the world to...

Trust

Trust and love stand at the heart of effective communication. If we don’t trust someone, if we don’t think they have our best interests at heart, we will hesitate to have meaningful conversations with them, hesitate to learn from them. In today’s video, I talk about...

Empathy

How do we make sure other people hear what we have to say? Perhaps the best way is to make sure we understand them, which is to say we demonstrate empathy. In today’s video, I describe what empathy is, why it is important, and how to demonstrate it. In this time of...

How Fear Divides Us

The current political environment has made it very difficult for people to talk with others about things that matter. Friends have stopped talking to friends, family members have stopped talking to family members. Why are so many of us so divided? Why do so many...

Judgment

One of the great challenges we face as we speak with truth about what is good and true is that we need to move away from judging others. Judgment is a relationship killer, and if we are going to connect with others, it starts with relinquishing judgment.